PRIVACY POLICY FOR JIOCHAT APPLICATION

Thank you for using JioChat! Your privacy is important to us. To better protect your privacy we provide this Privacy Policy.

SCOPE

  1. Jio Platforms Limited and/or its affiliates (hereinafter referred to as "JPL", "Company", "we", "our", "us") is committed to protecting the privacy of the users ("you", "your", "yourself", "user") of its JioChat website and JioChat application offered by the Company (hereinafter referred to as "JioChat") and has provided this privacy policy ("Policy") which outlines JioChat's privacy practices regarding the collection, use and safeguard of your information through JioChat and the services offered thereupon.
  2. This Policy forms an integral part of the End User Licence Agreement available at ("EULA") and should be read in consonance with the EULA. Capitalised terms which have been used here but are undefined shall have the same meaning as attributed to them in the EULA.
  3. By using the App or registering or signing up for the App and submission of personal information or if you are a minor, the submission of your personal information either by your parents (or your guardian) or by you with the permission of your parents (or guardian) to JioChat will be deemed as your acceptance of this Policy.
  4. This Policy shall be construed as provided in compliance with the Information Technology Act, 2000, as amended from time to time, and rules thereunder ("IT Act") and is published in accordance with the provisions of Rule 3(1) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, as amended from time to time ("IT Intermediary Guidelines Rules"), which requires the publishing of rules and regulations, privacy policy and user agreement for access or usage of the App. This Policy is also published in compliance with the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 ("SPDI Rules"), as amended from time to time. This electronic record is generated by a computer system and does not require any physical or digital signatures.

CHANGES TO THE PRIVACY POLICY

  1. We are obligated to protect your information in accordance with applicable laws and regulations.
  2. This Policy is subject to modification based on changes in the business, legal and regulatory requirements and will be updated online. We will notify you whenever any changes to the Policy are made or periodically inform you of the Policy. You are encouraged to periodically visit this page to review the Policy and any changes to it.

THIRD PARTY SERVICES

  1. Please note that your mobile service provider, mobile operating system provider, third party applications (including the applications pre-loaded on your smartphones powered by Android/iOS platform or customised Android ROM or Jio Phone ("Device")), social media platforms and websites that you access may also collect, use and share information about you and your usage. We cannot control how these third parties collect, use, share or secure this information. For information about third-party privacy practices, please consult their respective privacy policies.

PERSONAL INFORMATION WE COLLECT

  1. Personal information is defined as information that can be used to identify you and may include details such as your name, age, gender, contact information, products and services you are interested in or require more information about. Insofar as sensitive personal information is concerned, it will carry the meaning as may be defined by applicable laws from time to time.
  2. The following is the manner in which we collect, use, share and retain personal information:
    • 2.1 Collection:
      1. You agree that JioChat may collect such personal information, whenever relevant, to help provide you with information and to complete any transaction or provide any product or service you have requested or authorised. You also consent to the collection of certain personal information in the course of your applying for the products and/or services offered through JioChat.
    • 2.2 Usage:

      JioChat seeks this information either to:

      • (i) validate and process your request for the services of JioChat or information;
      • (ii) improve the quality of JioChat;
      • (iii) assist you to determine which services best meet your needs;
      • (iv) facilitate our internal business operations, including the fulfilment of any legal and regulatory requirements;
      • (v) provide you with recommendations about services you may be interested in, based on your use of JioChat;
      • (vi) provide you with marketing communications and advertising that JioChat believes may be of interest to you;
      • (vii) facilitate your purchases; or
      • (viii) to the extent applicable, operate AI-based or synthetic content features offered within JioChat, subject to the consent obligations described in this Policy.
    • 2.3 Sharing:
      1. We may disclose personal information to our affiliates when necessary to perform services on our behalf or on your behalf, including to provide display advertising and promotional services, providing search results and links (including paid listings and links), processing credit card payments, providing customer service etc.
      2. We may also share personal information with external organisations or individuals if we believe that access, use, preservation or disclosure of the information is reasonably necessary to:
        • 1: meet any applicable law, regulation, legal process or enforceable governmental request;
        • 2: detect, prevent or otherwise address fraud, security or technical issues; and
        • 3: protect against harm to the rights, property or safety of our customers or the public, as required or permitted by law.
    • 2.4 Retention:

      The information so collected shall be retained only for a limited duration necessary to fulfil the purposes outlined herein, unless a longer retention period is required or permitted by law, and only for the purposes defined above. Once the purpose is achieved, all personal information is deleted in a safe and secure manner.

NON-PERSONAL INFORMATION

  1. Non-personal information is defined as any data that does not personally identify you and may include unique system or hardware identifiers, system or application software, and peripherals.
  2. Any non-personal information, when combined with personal information, shall be treated as personal information. You may at any time opt out of sharing the same.
  3. The following is the manner in which we collect, use, share and retain non-personal information.

    • 3.1 Collection:

      You agree that JioChat may collect diagnostic, technical and usage-related information for the usage purposes described below.

    • 3.2 Usage:

      The above-mentioned information is gathered periodically to provide and improve JioChat and services therein, facilitate the provision of software updates, product support and other services to you (if any), and to verify compliance with the terms of this Policy.

    • 3.3 Sharing:

      To enable JioChat partners and third-party developers to improve their software, hardware and services designed for use with JioChat, we may also provide any such partner or third-party developer with a subset of diagnostic information that is relevant to that partner's or developer's software, hardware and/or services, as long as the diagnostic information is in a form that does not personally identify you.

    • 3.4 Retention:

      The information so collected shall be retained only for a limited duration necessary to fulfil the purposes outlined herein, unless a longer retention period is required or permitted by law, and only for the purposes defined above. Once the purpose is achieved, all information is deleted in a safe and secure manner.

LOCATION SERVICES

  1. JioChat, its licensees and agents, may access, collect and analyse your usage of JioChat and other information related to your location on a regular basis through Bluetooth and Wi-Fi signals and other technologies and data, for the performance of the services provided by JioChat and to help improve the design, functionality, performance and content of JioChat. In order to collect geo-location information, the location settings must be enabled on your Device. Therefore, in some cases, JioChat may request that you enable the location settings.
  2. Except in cases where any specific services requested by you require or involve personal identification, JioChat collects location data anonymously and in a form that does not personally identify you. By using JioChat, you agree and consent to the transmission, collection, maintenance, processing and use of your location data and queries to provide and improve such services of JioChat.

COOKIES

  1. Information collected by cookies and other technologies is treated as non-personal information. However, to the extent that IP addresses or similar identifiers are considered personal information by applicable law, we treat any information linked to such identifiers as personal information. Similarly, to the extent that non-personal information is combined with personal information, we will treat the combined information as personal information.

OTHER INFORMATION JIOCHAT COLLECTS

  1. JioChat may also collect other information about you in ways that JioChat describes to you at the time of collection or otherwise with your consent. You can choose not to provide us with certain types of information, but doing so may affect your ability to avail and/or use some services.
  2. At the time of installation of JioChat, JioChat will require your permission to enable it to find the location of your Device, modify or delete SD card contents, read phone statistics and identity, mount and un-mount file systems, etc. You acknowledge that you agree to providing such information to JioChat for the stated purposes.
  3. The features of JioChat may allow you to post content such as profile information, status updates, comments and other content and/or information ("User Content"). The ownership over User Content created by you remains with you; however, by sharing User Content through JioChat, you agree to allow others to view and/or share your User Content in accordance with this Policy. For the purposes of this Policy, any reference to "information" in the context of information being used to commit an unlawful act shall be construed to include synthetically generated information. The removal of, or disabling of access to, any information including synthetically generated information by JioChat in compliance with applicable rules shall not amount to a violation of the conditions of Section 79 of the IT Act.
  4. JioChat may enable you to invite your friends to use JioChat by sending them an invitation email or message. You may do so by using JioChat to send or post an invitation message to your friend's external email address or their contact information. If you send or post an invitation message, we may collect personal information about the recipient such as their email address or their third-party website account username.

SYNTHETICALLY GENERATED INFORMATION

For the purposes of this Policy:

  1. "Audio, visual or audio-visual information" means any audio, image, photograph, graphic, video, moving visual recording, sound recording or any other audio, visual or audio-visual content, with or without accompanying audio, whether created, generated, modified or altered through any computer resource.
  2. "Synthetically generated information" means audio, visual or audio-visual information which is artificially or algorithmically created, generated, modified or altered using a computer resource, in a manner that such information appears to be real, authentic or true and depicts or portrays any individual or event in a manner that is, or is likely to be perceived as, indistinguishable from a natural person or real-world event. The following shall not be deemed to be synthetically generated information:
    1. routine or good-faith editing, formatting, enhancement, technical correction, colour adjustment, noise reduction, transcription or compression that does not materially alter, distort or misrepresent the substance, context or meaning of the underlying information;
    2. the routine or good-faith creation, preparation, formatting, presentation or design of documents, presentations, PDF files, educational or training materials or research outputs, including use of illustrative, hypothetical, draft, template-based or conceptual content, where such creation does not result in any false document or false electronic record; or
    3. the use of computer resources solely for improving accessibility, clarity, quality, translation, description, searchability or discoverability, without generating, altering or manipulating any material part of the underlying information.
    JioChat's rules and regulations, privacy policy and user agreement inform users of its computer resource not to host, display, upload, modify, publish, transmit, store, update or share any information, including any synthetically generated information, that violates any law for the time being in force. In particular, users shall not create, generate, modify, alter or disseminate any synthetically generated information that:
    1. contains child sexual exploitative and abuse material, non-consensual intimate imagery or is obscene, pornographic, paedophilic, invasive of another person's privacy including bodily privacy, vulgar, indecent or sexually explicit;
    2. results in the creation or alteration of any false document or false electronic record;
    3. relates to the preparation, development or procurement of explosive material, arms or ammunition; or
    4. falsely depicts or portrays a natural person or real-world event in a manner likely to deceive.
    Where JioChat offers a computer resource which enables, permits or facilitates the creation, generation, modification, alteration, publication, transmission, sharing or dissemination of synthetically generated information, every such information that is not unlawful shall be prominently labelled as synthetically generated, and shall be embedded with permanent metadata or other appropriate technical provenance mechanisms, including a unique identifier, to identify the computer resource of JioChat used to create, generate, modify or alter such information. JioChat shall not enable the modification, suppression or removal of such label, permanent metadata or unique identifier.
    Users are hereby informed that directing, instructing or otherwise causing the computer resource of JioChat for the creation, generation, modification, alteration, publication, transmission, sharing or dissemination of synthetically generated information in contravention of applicable law may attract penalty or punishment under the IT Act, the Bharatiya Nyaya Sanhita, 2023, the Protection of Children from Sexual Offences Act, 2012, the Representation of the People Act, 1951, the Indecent Representation of Women (Prohibition) Act, 1986, the Sexual Harassment of Women at Workplace (Prevention, Prohibition and Redressal) Act, 2013, and the Immoral Traffic (Prevention) Act, 1956. Any such contravention may lead to:
    1. the immediate disabling of access to or removal of such information;
    2. suspension or termination of the user account without vitiating the evidence;
    3. identification and disclosure of the identity of the violating user to a complainant who is a victim of, or acting on behalf of a victim of, such contravention; and
    4. where the violation relates to the commission of a mandatorily reportable offence, reporting of such offence to the appropriate authority in accordance with applicable law.

THIRD PARTY APPLICATIONS, WEBSITES & SERVICES

  1. JioChat may include links to other websites/applications or may display advertisements from third parties and other content that links to third-party websites. Such websites/applications are governed by their respective privacy policies, which are outside JioChat's control. Once you leave our servers, use of any information you provide is governed by the privacy policy of the operator of the website/application you are visiting. That policy may differ from that of JioChat. If you cannot find the privacy policy of any such website/application via a link from the website's homepage, you should contact the relevant website/application directly for more information.

ACCESS, CORRECTION AND DELETION

  1. JioChat strives to keep its records updated and accurate with your latest information. You shall be responsible for ensuring that the information or data you provide from time to time is and shall be correct, current and updated, and that you have all the rights, permissions and consents to provide such information or data.
  2. You may note that deletion of certain information or withdrawal of consent may lead to cancellation of your access to JioChat or your access to certain features and services of JioChat. Additionally, we may not be able to process your request for correction, updating or deletion in case the same is not supported by valid documents, or data retention is required by applicable law or law enforcement requests or under any judicial proceedings, or it is extremely difficult to implement (such as requests related to backup copies or if a new system is required to process the request or a change of technical design is needed), or it risks the privacy of other users. Where your biometric data, facial image or voice data has been processed for the purpose of any synthetic content feature and you subsequently withdraw consent or request deletion, JioChat shall delete all underlying source data and, to the extent technically feasible, disable or remove any synthetic outputs generated from such data that remain on JioChat's systems, subject to any legal retention obligation.
  3. You acknowledge and agree that you may receive certain notifications relating to the App on your Device or on your registered contact details. At any given point of time, if you decide not to receive notifications, you may turn off such notifications through your Device settings or the App's notification preferences.

QUERIES AND COMPLAINTS

We are committed to protecting your personal information collected and processed by us and look forward to your continued support for the same. In accordance with Rule 3(2) of the IT Intermediary Guidelines Rules, JioChat has designated a Grievance Officer whose name and contact details are published below. In case of any feedback or concern regarding protection of your personal information, any privacy-related feedback or concerns, or any complaint against violation of the provisions of applicable rules or any other matter pertaining to the computer resources made available by JioChat, including complaints relating to synthetically generated information, you may contact:
Grievance Officer:
Mrs. Radha Nair,
Address:
Reliance Corporate IT Park, TC-22,
Thane Belapur Road, Ghansoli,
Navi Mumbai 400701
Email: grievance.officer@jio.com

This Policy is subject to periodic review and will be updated as and when required by changes in applicable law, regulatory requirements or JioChat's business practices.
Last Updated: 26th February 2026. Copyright © 2026, Jio Platforms Limited. All rights reserved.