PRIVACY POLICY FOR JIOCHAT APPLICATION
Thank you for using JioChat! Your privacy is important to us. To
better protect your privacy we provide this privacy policy.
SCOPE
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Jio Platforms Ltd. and/or its affiliates (hereinafter referred to
as “JPL” “Company” “we” “our” “us”) is committed to protecting the
privacy of the users (“you” “your” “yourself” “user”) of its JioChat
website and JioChat application offered by the Company (hereinafter
referred to as “JioChat”) and has provided this privacy policy
(“Policy”) which outlines JioChat’s privacy practices regarding the
collection, use and safeguard of your information through JioChat
and the services offered thereupon.
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This Policy forms an integral part of the End User License
Agreement available at
EULA and
should be read in consonance with the EULA. Capitalized terms which
have been used here but are undefined shall have the same meaning as
attributed to them in the EULA.
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By using the App or registering or signing up for the App and
submission of personal information or if you are a minor, the
submission of your personal information either by your parents (or
your guardian) or by you with the permission of your parents (or
guardian) to JioChat will be deemed as your acceptance of this
Policy.
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This Policy shall be construed as provided in compliance with
Information Technology Act, 2000 as amended and rules thereunder
(“IT Act”) and is published in accordance with the provisions of
Rule 3 (1) of the of the Information Technology (Intermediary
Guidelines and Digital media Ethics Code) Rules, 2021, which
mandates for publishing of rules and regulations, privacy policy and
terms of use for access or usage of Application. This electronic
record is generated by a computer system and does not require any
physical or digital signatures.
CHANGES TO THE PRIVACY POLICY
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We are obligated to protect your information in accordance with
applicable laws, and regulations.
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This Policy is subject to modification based on changes in the
business, legal and regulatory requirements and will be updated
online. We will notify you whenever any change to the Policy are
made. You are encouraged to periodically visit this page to review
the Policy and any changes to it.
THIRD PARTY SERVICES
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Please note that your mobile service provider, mobile operating
system provider, third party applications (including the
applications pre-loaded on your smart phones powered by Android/iOS
platform or customized Android ROM or Jio Phone (“Device”), social
media platforms and websites that you access may also collect, use
and share information about you and your usage. We cannot control
how these third parties collect, use, share or secure this
information. For information about third-party privacy practices,
please consult their respective privacy policies.
PERSONAL INFORMATION WE COLLECT
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Personal information is defined as information that can be used
to identify you and may include details such as your name, age,
gender, contact information, products and services you are
interested in or require more information about. Insofar as
sensitive personal information is concerned, it will carry the
meaning as may be defined by applicable laws from time to time.
- The following is the manner in which we collect, use, share and
retain personal information:
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2.1 Collection:
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You agree that JioChat may collect such personal information,
whenever relevant, to help providing you with information and to
complete any transaction or provide any product you have requested
or authorized. You also consent to the collection of certain
personal information in the course of your applying for the products
and/or services.
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2.2 Usage:
JioChat seeks this information either to:
- (i) validate and process your request for the services of JioChat or information;
- (ii) to improve the quality of JioChat;
- (iii) to assist you to determine which services best meet your needs; or
- (iv) to facilitate our internal business operations, including the fulfilment of any legal and regulatory requirements; or
- (v) to provide you with recommendation about services you may be interested in, based on your use of JioChat; or
- (vi) to provide you with marketing communications and advertising that JioChat believe may be of interest of you ;or
- (vii) to facilitate your purchases
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2.3 Sharing:
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We may disclose personal information to our affiliates when
necessary to perform services on our behalf or on your behalf, to
provide display advertising and promotional services, providing
search results and links (including paid listings and links),
processing credit card payments, providing customer service etc.
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We may also share personal information with external
organizations or individuals if we believe that access, use,
preservation or disclosure of the information is reasonably
necessary to:
- i. 1: meet any applicable law, regulation, legal process or enforceable governmental request;
- ii. 2: detect, prevent or otherwise address fraud, security or technical issues; and
- iii. 3: protect against harm to the rights, property or safety of our customers or the public, as required or permitted by law.
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2.4 Retention:
The information so collected shall be retained only for a limited
duration necessary to fulfil the purposes outlined herein unless a
longer retention period is required or permitted by law and only for
the purposes defined above. Once the purpose is achieved, all
personal information is deleted in a safe and secure mode.
NON-PERSONAL INFORMATION
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Non-personal information is defined as any data that does not
personally identify you and may include unique system or hardware
identifiers, system or application software, and peripherals.
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Any non-personal information, when clubbed with personal
information shall be treated as personal information. You may at any
time, opt-out of sharing the same.
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The following is the manner in which we collect, use, share and
retain non-personal information:
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3.1 Collection:
You agree that JioChat may collect diagnostic, technical, usage
related information, for the usage purposes described below.
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3.2 Usage:
The above mentioned information is gathered periodically to provide
and improve JioChat and services therein, facilitate the provision
of software updates, product support and other services to you (if
any) and to verify compliance with the terms of this Policy.
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3.3 Sharing:
To enable JioChat partners and third party developers to improve
their software, hardware and services designed for use with JioChat,
we may also provide any such partner or third party developer with a
subset of diagnostic information that is relevant to that partner’s
or developer’s software, hardware and/or services, as long as the
diagnostic information is in a form that does not personally
identify you.
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3.4 Retention:
The information so collected shall be retained only for a limited
duration necessary to fulfill the purposes outlined herein unless a
longer retention period is required or permitted by law and only for
the purposes defined above. Once the purpose is achieved, all
information is deleted in a safe and secure mode.
LOCATION SERVICES
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JioChat, its licensees and agents, may access, collect and
analyse your usage of JioChat and other information related to your
location on a regular basis through Bluetooth and Wi-Fi signals and
other technologies and data for the performance of the services
provided by JioChat and to help improve the design, functionality,
performance, and content of JioChat. In order to collect
geo-location information, the location settings must be enabled on
your Device. Therefore, in some cases, JioChat may request that you
enable the location settings.
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Except in cases where any specific services requested by you
require or involve personal identification, JioChat collects
location data anonymously and in a form that does not personally
identify you. By using JioChat, you agree and consent to
transmission, collection, maintenance, processing and use of your
location data and queries to provide and improve such services of
JioChat.
COOKIES
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Information collected by cookies and other technologies are
treated as non-personal information. However, to the extent that IP
addresses or similar identifiers are considered personal information
by local law, we treat any information linked to such identifiers as
personal information. Similarly, to the extent that non-personal
information is combined with personal information, we will treat the
combined information as personal information.
OTHER INFORMATION JIOCHAT COLLECTS
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JioChat may also collect other information about you in ways that
JioChat describes to you or otherwise with your consent. You can
choose not to provide us with certain types of information, but
doing so may affect your ability to avail and/or use some services.
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At the time of installation of the JioChat, JioChat will require
your permission to enable it to find the location of your Device,
modify or delete SD card contents, read phone statistics and
identity, mount and un-mount file systems, etc. You acknowledge that
you are agree to providing such information to JioChat.
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The features of JioChat may allow you to post content such as
profile information, status update, comments, and other content
and/or information (User Content). The ownership over the User
Content created by you remains with you; however, by sharing User
Content through JioChat, you agree to allow others to view and/or
share your User Content in accordance with this Policy.
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JioChat may enable you to invite your friends to use JioChat by
sending them an invitation email or message. You may do so by: (i)
using JioChat to send or post an invitation message to your friend’s
external email address or his contact information. If you send or
post an invitation message, we may collect personal information
about the recipient such as their email address or their third party
website account user name.
THIRD PARTY APPLICATIONS, WEBSITES & SERVICES
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JioChat may include links to other websites/applications or may
display advertisements from third parties and other content that
links to third party websites. Such websites/applications are
governed by their respective privacy policies, which are out of
JioChat’s control. Once you leave our servers, use of any
information you provide is governed by the privacy policy of the
operator of the website / application you are visiting. That policy
may differ from that of JioChat. If you can't find the privacy
policy of any of such websites /application via a link from the
website's homepage, you should contact the relevant website
/application directly for more information.
ACCESS, CORRECTION AND DELETION
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JioChat strives hard to keep its records updated and accurate
with your latest information. You shall be responsible to ensure
that the information or data you provide from time to time is and
shall be correct, current and updated and you have all the rights,
permissions and consents to provide such information or data.
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You may note that deletion of certain information or withdrawal
of consent may lead to cancellation of your access to JioChat or
your access to certain features and services of JioChat.
Additionally, we may not be able to process your request of
correction, updating or deletion, in case the same is not supported
by valid documents or data retention is required by the applicable
law or law enforcement requests or under any judicial proceedings or
it is extremely difficult to implement (such as requests related to
backup copies or if a new system is required to process the request
or change of technical design) or risks the privacy of other users.
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You acknowledge and agree that you may receive certain
notifications relating to the App on your Device or on registered
contact detail. At any given point of time, if you decide to not
receive notification, you may turn off such notifications through
Settings.
QUERIES AND COMPLAINTS
We are committed to protect your personal information collected and
processed by us and look forward to your continued support for the
same. In case of any feedback or concern regarding protection of
your personal information, or any privacy-related feedback or
concerns you may contact:
Mrs. Radha Nair,
Reliance Corporate IT Park, TC-22,
Thane Belapur Road, Ghansoli, Navi Mumbai 400701
Email id: grievance.officer@jio.com
Monthly Report in compliance with The Information Technology
(Intermediary Guidelines and Digital Ethics Code) Rule 2021
Last Updated: 4th August, 2025. Copyright © 2025, JPL. All rights
reserved.